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INFINITE CAMPUS PORTAL FREQUENTLY ASKED QUESTIONS


The Infinite Campus Portal allows parents and legal guardians of current CCSD 46 students access to view student records, pay fees, monitor and load food service accounts, and register students annually. Below are frequently asked questions about the Portal. For online registration help, please visit our Central Registration FAQ webpage.



How do I get an account?
If you are the parent or legal guardian of a current CCSD 46 student, an account activation key will automatically be generated for you. Parents of new-to-district students will receive this key after the student starts school. For students starting in August, the activation keys will be sent home after Labor Day; for students starting at any other time during the school year, it will typically be about a week after they start. Parents of current students who have not yet activated their account and wish to have the activation key resent can fill out the Portal Account Information Request form. Please note: our district provides accounts only to parents and legal guardians - if we do not have paperwork on file granting you legal guardianship of the child, we cannot provide you an account.

I forgot my username and/or password, how do I get this information?
If you have not set up your security/recovery email address, or if you have not received the email from Portal, please fill out the Portal Account Information Request form. If you have set up your security/recovery email address, please click the Forgot your Username and Forgot your Password links on the Portal login page.

I got an activation key, how do I set up my account?
First, it is strongly advised when setting up your account that you use the desktop or browser version of Portal and not the app. Refer to the Portal Account Creation document for account creation instructions.

The app is asking me for a district name/district ID - what is it?
Choose Illinois and then do a search for Grayslake. This will bring up our district.

Iím trying to do registration for my students but canít find it in the app.
Currently online registration is only available in the desktop or browser version of Portal. Please note: online registration uses a pop-up window. Please enable pop-ups when registering online!

What is available in the Portal?
Parents can view students' grades, attendance, upcoming assignment list (5th-8th grade only, per teacher participation), bus information, assessment scores, food service account, and fees. Parents can also communicate with their students' teachers, register for next school year, reload food service accounts, and pay student fees in the Portal.


How can I pay my student's school fees?
In the Portal, click on Payments. You will have the choice to make a one-time payment or to set up recurring payments.



How can I view my student's food service purchases?
In the Portal, click on Food Service. You will see an itemized list of purchases your student has made, as well as any deposits.


Please note: a la carte items are only available for purchase at GMS and Park.





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© 2018 Community Consolidated School District 46. All rights reserved.

Ellen Correll, Superintendent
Chris Bobek, Assistant Superintendent of Business & Finance
Paul Louis, Assistant Superintendent of Teaching, Learning & Assessment
District Office: 565 Frederick Road, Grayslake, IL 60030 (847) 543-5322
CCSD 46 Mission and Vision Statements

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